Refund & Cancellation Policy
Last updated: 11 September 2026
1. Custom-Made Products
Most of our products (wedding invitations, shagun envelopes, stickers, baby announcement boxes, digital templates) are custom-made based on the names, photos, and details you provide. Because of this, we generally cannot accept returns or offer refunds once production has started.
2. Cancellations
You can cancel your order free of charge before we begin working on your customized proof. Once a proof has been created and sent to you for approval, a partial charge may apply to cover design work already completed — this will be discussed with you on WhatsApp before any cancellation is finalized.
3. Errors & Defects
If you receive a product that is damaged, defective, or doesn't match the proof you approved, please contact us within 3 days of delivery with photos of the issue. We will review and, where we're at fault, offer a reprint, replacement, or partial refund as appropriate.
4. Advance Payments
Where an advance payment is taken to begin work, it is generally non-refundable once design/production has started, except in cases covered under Section 3 above.
5. How to Request a Refund/Cancellation
Message us on WhatsApp with your order details and the reason for your request. We aim to respond within 24 hours.
6. Contact Us
DigiArt Invitations
C2, 915, IT Park, opp. AR Mall, near VIP Circle, Mota Varachha, Surat, Gujarat 394105
Phone: +918849977965